Terms & Conditions

Terms & Conditions

Hotel Policies

Check in: 2:00 PM     Check out: 12:00 PM 

Reservation

All reservations must be guaranteed with a credit card at the point of reservation. Rates are subject to 6% GST. Rates are quoted in Malaysian Ringgit (MYR) and will be charged in Malaysian Ringgit (MYR). Surcharge applies during peak season. 

Deposit

A deposit is required when check-in. The deposit amount will be depends on the type of suite.

Payment

Accept all major credit cards. No personal cheques are accepted. 

Cancellation

Cancellation policy is 72 hours prior to arrival.

ID Requirement

For security purposes, photo identification is required at check-in for every registered guest. Acceptable forms include a passport or national ID card. Certain promotions or specific rate schedules may also require photo identification for verification.

Early Arrival 

While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability. To guarantee arrival prior to 12pm, we suggest that you make your reservation for the previous night.

Late Checkout 

A fee—half of the room rate plus taxes—will apply for late checkouts until 6pm. After 6pm, a full night’s rate plus taxes will be charged.  Late check-out charges are subject to government taxes and service charges. Late check out requests are based on availability at check-in time.

Disability Access 

Accessible guest rooms and wheelchairs are available. For more information, please contact the hotel directly.

Pet 

Pets are not allowed.

Alcohol 

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Smoking 

Smoking is allowed in designated smoking areas.

 

SPECIAL CONDITIONS

Currency Fluctuations

Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Goods Services Tax

Effective 1 April 2015, a mandatory "Goods Services Tax (GST) of 6% will be implemented by the Malaysian Government. This will be charged on taxable supply of goods and services.

Others

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